HelpDesk is designed to facilitate customers, shipping lines and other delegate authorities by offering them one window service. Being a Communication Gateway helpdesk is round the clock involved in facilitating the Trade.
Reporting to Shipping lines
Liaison with PaCCS and Non-PaCCS customer issues with stake holders.
Monitoring PaCCS EDI messages flow and trouble shouting issues
Non-PaCCS examination requests
Waiver request processing and monitoring
Auction containers processing and monitoring
Handling and monitoring On dock rail operations
Managing and monitoring CFS cargo shifting and de-stuffing at the Off dock facility
Follow-up with shipping lines and customers for import containers delivery to improve container dwell time
Customer complain form review and follow-up
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